![]() ![]() ![]() Fishbone Diagram with stated problem and investigation areas Are there possibilities of implementing new or enhanced tools for the primary users?įigure 2.Are there opportunities to gain efficiencies by automating tasks (see System Interaction)?.Is information stored appropriately per nonfunctional requirements (audit trail, data retention, backups, disaster recovery)?.Is the needed information provided to accomplish each task?.Are the required data collected upstream in the process and made available to the downstream tasks?.Is there a standard interface for systems?.Is there a single point of contact for customers and suppliers?.Are there advantages in maintaining process generalists or task specialists?.Is staff empowered to make decisions within the process?.Is the primary user inhibited due to the work environment?.Are the business decisions assigned to primary users at the appropriate organization level?. ![]() Are business rules used to handle process exceptions?.Can business rules be changed to allow opportunities for efficiencies? (challenge business rule assumptions and constraints – more agile rules may eliminate work tasks).Are the current business decisions based on valid business rules?.Can supplier tasks be integrated into the process?.Can tasks be outsourced to gain efficiency?.Can tasks be moved toward the customer?.Are there any tasks that can be cloned as a result from benchmarking?.Are any of the tasks inhibited due to the work environment?.Is there movement of work product with no value added?.Can serial tasks be reordered or done in parallel with little additional risk?.Can tasks be combined to eliminate wait or idle time due to setup time, time triggers or delayed input?. ![]()
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